Privacy Policy
At TH Digital Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer and electronic repair services.
Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Physical address
Billing and payment information
Device Information
When you bring a device for repair, we may collect:
Device make and model
Serial number
Operating system information
Device condition and repair history
Website Information
If you visit our website, we may collect:
IP address
Browser type
Device information
Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
Provide repair and diagnostic services
Process payments and invoices
Communicate regarding repair status and service updates
Respond to customer inquiries
Improve our services and customer experience
Comply with legal and regulatory requirements
Access to Device Data
During the repair process, our technicians may require access to data stored on your device. We will only access information necessary to diagnose and repair your device.
We do not intentionally view, copy, share, or retain personal files, photos, emails, or other personal content unless required to perform the requested service.
We recommend that customers back up all important data before submitting devices for repair. TH Digital Hub is not responsible for any data loss that may occur during the repair process.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following circumstances:
With service providers assisting us in business operations
To comply with legal obligations, court orders, or government requests
To protect our rights, property, safety, or customers
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
Complete requested services
Maintain service records
Meet legal, tax, and regulatory requirements
Resolve disputes and enforce agreements
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
Your Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or our data practices, please contact:
TH Digital Hub
Email: iinfo@thdigitalhub.com
Phone: 1 888 583 5099
Address: 320 Renaissance Blvd,
Oakbrook Terrace, IL 60181