─── TH Digital Hub Policy
Refund Policy
This policy explains how refund requests are reviewed for diagnostics, repair work, parts, deposits, and service payments.
Last updated: July 14, 2026
Repair estimates and approvals
Submitting a repair request does not authorize repairs, parts orders, or payment. TH Digital Hub normally completes diagnosis and prepares a written estimate within 1-3 business days after receiving the device. Repairs and parts orders begin only after the customer approves the written estimate. Repair payment is collected only after estimate approval and before the repaired device is returned or shipped.
Refund eligibility
Before a written estimate is approved, no repair payment is collected. After estimate approval and payment, a cancellation and refund may be available only if repair work has not begun and parts have not been ordered, opened, installed, or committed. Duplicate payments and confirmed billing errors are eligible for correction or refund.
Completed repair work
Approved and completed labor, software work, data services, on-site services, installed parts, special-order parts, and opened or used components are generally non-refundable except when required by law, when a billing error occurred, or when the service qualifies for correction under the 30-day limited repair warranty.
Approved parts and cancellation
TH Digital Hub does not order parts before the customer approves the written estimate. After approval, amounts paid for parts that have been ordered, opened, installed, or specially sourced may be non-refundable. When a supplier accepts a return, any refund may be reduced by disclosed supplier, shipping, handling, or restocking charges.
Repair warranty
TH Digital Hub provides a 30-day limited warranty on approved repair labor, beginning when the repaired device is delivered or collected. The warranty applies only to the same problem and repair listed on the approved estimate and final invoice. Warranty exclusions are explained in the Repair Warranty.
How to request a refund review
To request a refund review, email info@thdigitalhub.com with your name, phone number, invoice or repair reference, payment date, and the reason for the request. Approved refunds are issued back to the original payment method when possible and may take several business days to appear depending on the bank or card network.
Note: This policy does not limit any rights you may have under applicable consumer protection laws.