─── NATIONWIDE SERVICE
Mail in your device. Get a clear repair path.
Send your laptop or computer from anywhere in the U.S. Begin with a repair request, which does not authorize repairs or payment, then receive the next steps for packing, shipping, diagnosis, estimate approval, and return.
─── HOW MAIL-IN REPAIR WORKS
Four simple steps from your door to your repaired device.
Start with a message—not a shipment. That way you receive the instructions that apply to your device and repair needs.
01
Start your request
Tell us the device type, issue, and contact details. This request does not authorize repairs, parts orders, or payment.
02
Pack it securely
After you receive the next steps, use a sturdy box and adequate padding. Remove personal accessories unless requested.
03
Receive diagnosis
Diagnosis and the written estimate are normally completed within 1-3 business days after the device is received. No repair work begins at this stage.
04
Approve, pay & return
Repairs begin only after written estimate approval. Approved repairs normally take 3-10 business days. Repair payment is collected after approval and before the repaired device is returned or shipped.
─── BEFORE YOU SHIP
A few smart steps make mail-in repair easier.
You will receive instructions after your request is reviewed. In the meantime, make a note of the problem, back up files when possible, and keep your charger and accessories unless asked to include them.
- Describe any error messages, symptoms, or damage as clearly as you can.
- Use a box that keeps the device from shifting during shipping.
- Keep a record of your shipment tracking information.
- ─── Mail-in FAQ
Questions before you ship?
The process starts with a repair request so your device gets the right instructions from the beginning.
Does starting a repair request authorize the repair?
No. Start a repair request before shipping so you can receive instructions. The request authorizes diagnosis only. Repairs begin only after you receive and approve the written estimate.
Can I send pictures of the problem?
Yes.After you start a request, attach pictures of physical damage or screenshots of error messages to your email if they help explain the issue.
Do you repair both PCs and Macs?
TH Digital Hub supports many windows computers, laptops, Mac computers, and gaming PCs.Include the exact model in your request for the best guidance.
How Long will it take?
Diagnosis and the written estimate normally take 1-3 business days after receipt.Approved repairs normally take 3-10 business days after estimate approval and payment.Parts availability, shipping or additional damage may extend these estimates.
- ─── START FROM ANYWHERE
Ready to send in your device?
Start your repair request first and get the next step for your specific problem.