─── TH Digital Hub policies
Terms & Conditions
These terms apply to use of the website and repair-service interactions with TH Digital Hub.
Last updated: July 14, 2026
Use of this website
By using this website or contacting TH Digital Hub, you agree to use the site for lawful purposes and to provide accurate information when requesting repair service, estimates, or support.
Repair service
Submitting a repair request or sending a device authorizes diagnosis only so Energize Sat can prepare a written estimate. It does not authorize repairs, parts orders, or payment. Repairs and parts orders begin only after the customer approves the written estimate. If diagnosis reveals additional work or a material price change, TH Digital Hub will obtain approval of an updated estimate before performing the added work.
Customer responsibilities
Customers are responsible for backing up important data before service, removing confidential information when possible, providing necessary passwords or access only when required for diagnosis, and accurately describing known device issues. TH Digital Hub is not responsible for pre-existing device damage, hidden defects, data loss, or issues unrelated to the approved service except where required by law.
Payments
Repair payment is collected only after the customer approves the written estimate. Payment is required before approved repair work begins, and the full approved balance, including approved return-shipping charges, must be paid before the repaired device is returned or shipped. No repair payment is collected merely because a customer submits a request or sends a device for diagnosis.
Estimated turnaround
Diagnosis and preparation of the written estimate are normally completed within 1-3 business days after the device is received. Approved repairs are normally completed within 3-10 business days after estimate approval and payment. These timeframes are estimates and may be extended by parts availability, additional damage, customer-response delays, shipping delays, or circumstances outside TH Digital Hub reasonable control.
30-day limited repair warranty
TH Digital Hub provides a 30-day limited warranty on approved repair labor beginning when the repaired device is delivered or collected. It applies only to the same problem and specific repair listed on the approved estimate and final invoice. The full coverage and exclusions are stated in the Repair Warranty.
Third-party parts and software
Repairs may involve third-party parts, software, tools, operating systems, or manufacturer services. Their warranties, licenses, and policies are controlled by those third parties.
Limitation of liability
To the fullest extent permitted by law, TH Digital Hub is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, repair service, shipping delays, data loss, or device failure. Our total liability for a service issue will not exceed the amount paid for the specific service giving rise to the claim unless applicable law requires otherwise.
Changes to these terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with the updated date.
Contact
Questions about these terms can be sent to info@thdigitalhub.com or discussed by calling +1 888-828-0104.