─── TH Digital Hub policies
Shipping Policy
This policy explains mail-in repair shipping, packaging, inbound shipping, return shipping, and carrier-related issues.
Last updated: July 14, 2026
Mail-in repair shipping
TH Digital Hub offers nationwide mail-in repair for eligible devices. Customers must contact us before shipping so we can provide the correct instructions. Submitting a request or shipping a device does not authorize repairs, parts orders, or payment. Repairs begin only after the customer receives and approves the written estimate.
Packaging responsibility
Customers are responsible for packaging devices securely before shipment. Use a sturdy box, protective padding, and a shipping method with tracking. Remove accessories that are not needed for the repair unless we specifically request them. Back up important data before shipping whenever possible.
Inbound shipping
Unless otherwise agreed in writing, customers are responsible for inbound shipping costs, insurance, and the risk of loss or damage while the device is in transit to TH Digital Hub. We recommend using a trackable and insured shipping service.
Return shipping
Return-shipping options, insurance, signature service, and applicable costs are disclosed in the written estimate. Repair payment and approved return-shipping charges are collected only after estimate approval. The full approved balance must be paid before the repaired device is returned or shipped.
Damaged or lost shipments
If a package arrives damaged or is lost by a carrier, the customer may need to file a claim with the carrier for inbound shipments. For return shipments arranged by TH Digital Hub, we will assist with available claim information where applicable. Shipping damage is not covered by the 30-day limited repair-labor warranty.
Turnaround times
Diagnosis and preparation of the written estimate are normally completed within 1-3 business days after the device is received. Approved repairs are normally completed within 3-10 business days after written estimate approval and payment. These are estimates and may be extended by carrier delays, parts availability, additional damage, customer-response delays, severe weather, or other circumstances outside TH Digital Hub reasonable control.